Customer Service Receptionist – Insurance Office

State Farm; Birmingham (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

Hourly pay plus commission/bonus

Paid time off

Valuable experience

Growth potential/Advancement

Job summary

State Farm independent contractor agent is seeking a customer-focused team member in Birmingham, AL. You will establish relationships, handle insurance inquiries, process policy changes, and assist with claims and billing.

The role offers hourly pay plus commission/bonus, paid time off, and opportunities for advancement within the agency. Licensing in Life and Personal Lines is required or if not currently held, must be obtained.

Qualifications

• Excellent interpersonal and communication skills required.
• People-oriented and able to relate to customers.
• Organizational, detail-oriented, and proactive in problem solving.
• Willing to obtain Life and Personal Lines licenses.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, friendly service including inquiries about coverage, eligibility, and billing.
• Maintain a strong work ethic and commitment to daily success.
• As an Agent Team Member, support growth and provide value to the agency.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately

Ability to work in a team environment

Ability to multi-task

Ability to relate to customers

Life license (must obtain)

Personal Lines Licenses (must obtain)

Job description

State Farm independent contractor agent is seeking a customer-focused team member in Birmingham, AL. You will establish relationships, handle insurance inquiries, process policy changes, and assist with claims and billing.

The role offers hourly pay plus commission/bonus, paid time off, and opportunities for advancement within the agency. Licensing in Life and Personal Lines is required or if not currently held, must be obtained.