Customer Service Receptionist- Commercial

Titan Security Group; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, Dental, Vision insurance

Career growth opportunities

Skills training

Job summary

Titan Security Group in Chicago, IL is seeking a Customer Service Receptionist at a downtown location. The role focuses on delivering excellent customer service, managing front desk operations, and controlling access to the building for tenants and visitors.

The position requires 18+, ability to work 2 of 3 shifts, and a HS diploma (GED acceptable). Bi-lingual is a plus, and Titan offers PTO, holidays, and comprehensive medical benefits.

Qualifications

• High School diploma or GED required.
• Experience in front desk, receptionist, customer service, or related setting preferred.
• Good written and verbal English communication.

Responsibilities

• Provide excellent customer service to visitors and tenants at the front desk.
• Maintain accurate logs and records at the front desk.
• Control access for tenants, visitors, and vendors as required.
• Record incident data for building and Titan Security management.
• Other duties as assigned.

Job description

Customer Service Receptionist- Commercial

Chicago, IL

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is hiring a Customer Service Receptionist in Downtown Chicago.

Responsibilities of the Front Desk Concierge include, but are not limited to:

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property
• Control access for tenants, visitors or vendors as required
• Record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications of the Front Desk Concierge include:

• Must be at least 18 years of age
• Available for 2 of 3 shifts
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of the Front Desk Concierge include:

• Bi-lingual considered a plus

Pay and Benefits of the Front Desk Concierge include:

• Position starts $23.75 per hour
• Paid time off and paid holidays
• Medical, Dental, and Vision insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.