Security Patrol Officers

Titan Security Group; Wayne (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Career growth

Medical and dental insurance

Paid time off

Job summary

Titan Security Group in Wayne, MI is seeking Security Patrol Officers to join our team. You will act as liaison with the monitoring company, law enforcement, and clients, responding to alarms and maintaining a safe environment. You will perform incident reporting and de-escalation to protect people and property.

We offer paid training, opportunities for growth, and competitive starting pay. Candidates must meet the listed qualifications and be able to pass a background check.

Qualifications

• Customer service experience required.
• Ability to de-escalate tense situations using communication.
• Must have training or certification in first aid/CPR/AED.

Responsibilities

• Act as liaison with the security monitoring company, law enforcement, and/or fire officials in responding to alarm situations when necessary.
• Assist law enforcement personnel and client employees in apprehending absconders and handling unruly and/or violent individuals on the premises to maintain a safe and secure environment.
• Recognize dangerous conditions on buildings and grounds and respond appropriately.
• Initiate and render first aid assistance in emergency situations involving injury or illness to members, employees, volunteers, or visitors.
• Summon emergency fire, ambulance, or medical services when necessary.
• Carry a functional cellular phone at all times while on duty for emergency communication.
• Provide daily incident summaries and detailed incident reports to the client via email, as required.
• Prepare clear, concise, complete, legible, and factual written reports.

Skills

Customer Service

De-escalation

First Aid

CPR AED

English Proficiency

Education

High School diploma or GED

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security Group is currently hiring Security Patrol Officers to work at locations in Wayne, Michigan.

Responsibilities of Security Patrol Officers include, but are not limited to:

• Act as liaison with the security monitoring company, law enforcement, and/or fire officials in responding to alarm situations when necessary.
• Assist law enforcement personnel and client employees in apprehending absconders and handling unruly and/or violent individuals on the premises to maintain a safe and secure environment.
• Recognize dangerous conditions on buildings and grounds and respond appropriately.
• Initiate and render first aid assistance in emergency situations involving injury or illness to members, employees, volunteers, or visitors.
• Summon emergency fire, ambulance, or medical services when necessary.
• Carry a functional cellular phone at all times while on duty for emergency communication.
• Act as liaison with the security monitoring company, law enforcement, and/or fire officials in responding to alarm situations when necessary.
• Assist law enforcement personnel and client employees in apprehending absconders and handling unruly and/or violent individuals on the premises to maintain a safe and secure environment.
• Recognize dangerous conditions on buildings and grounds and respond appropriately.
• Initiate and render first aid assistance in emergency situations involving injury or illness to members, employees, volunteers, or visitors.
• Summon emergency fire, ambulance, or medical services when necessary.
• Carry a functional cellular phone at all times while on duty for emergency communication.
• Utilize strong communication skills to de‑escalate and mediate confrontational or tense situations.
• Provide daily incident summaries and detailed incident reports to the client via email, as required.
• Prepare clear, concise, complete, legible, and factual written reports.
• Complete all necessary forms and documentation provided by the entity.
• Meet and interact courteously and effectively with employees, visitors, and the general public.
• Route or guide visitors to conference rooms or other designated areas as needed.
• Give clear verbal directions and instructions to agency personnel, visitors, and other tenants.
• Understand and follow oral and written instructions; provide guidance to others on rules, duties, and procedures.
• Demonstrate working knowledge of general safety precautions and fire prevention methods.

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre‑employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
• Customer Service
• First aid, CPR, and AED
• De‑escalation Training, CPI
• Defensive Tactics

Preferred Qualifications of Security Officers:

• Bilingual considered a plus.
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:

• Positions starting at $16.50 / hour depending on experience, location and position.
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills‑enhancing training

EOE/M/F/D/V

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.