Security Shift Supervisor - Retail

Titan-Security-Group; Chicago (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical and Dental insurance

Career growth opportunities

Skills-enhancing training

Job summary

Titan Security, a premier security provider, is seeking a Security Shift Supervisor for a high-traffic downtown shopping mall in Chicago. The role leads a team of officers, oversees access control, crowd management, and real-time incident response, ensuring safety for visitors and tenants.

Based in the Loop location, you will supervise shifts that require vigilance across concourses, retail levels, and transit-adjacent zones, maintaining strong tenant relationships and enforcing safety

Qualifications

• 3 years prior satisfactory employment as a security officer or related experience.
• Must be at least 18 years of age.
• Valid Security License if required by state, driver’s license as applicable.
• Ability to read, write, speak, and understand English.

Responsibilities

• Supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift.
• Report to Site Supervisor/Director and Titan Management.
• Manage a team of security officers, including scheduling, payroll, training, coaching and development.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle escalated security issues or emergencies appropriately.
• Develop staff through performance management and provide a great work environment.

Skills

Supervisory experience

Customer service

English proficiency

Education

High School diploma

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Role Summary

The Security Shift Supervisor leads shift operations, managing assigned security officers, access control, crowd management, and real-time incident response across the public concourses, retail levels, and transit-connected zones. Operating in a high-volume public retail environment, the Shift Supervisor maintains a visible protective presence, enforces tenant safety guidelines, supports life-safety compliance, and coordinates shift coverage to ensure a safe, welcoming experience for visitors and merchants alike.

About the Location

Located in the heart of the Loop, this high-profile 275,000+ SF multi-level urban shopping center serves as a premier downtown retail, dining, and entertainment destination. Situated beneath a 38-story residential tower and a 22-story office high-rise, the complex features major retail anchors, a multi-screen cinema, a dining hall, and direct underground pedestrian access to both the CTA Blue Line and Red Line subway stations. Experiencing heavy daily foot traffic from transit commuters, shoppers, office workers, tourists, and event-goers, the site requires active, vigilant crowd and facility monitoring.

Schedule as follows: Sat/Sun - 7am-3pm Mon - 12pm-8pm Tues/Wed - 3pm-11pm

Responsibilities

• Help supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift.
• Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
• Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support.
• Ensure the Client Site is provided with high quality security services to protect people and property.
• Handle all escalated security issues or emergency situations appropriately.
• Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
• Provide the basis of a great work environment by treating staff with respect.
• Assist in the Coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards.
• Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
• Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
• Maintain access control procedures set by building management.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Observe departing personnel to guard against theft of tenant or building property.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
• Ability to stand/sit/walk for extended periods of time.
• Assist tenants and visitors with directions and general business information.
• Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as assigned.

***These positions require at least 2 years of continuous supervisory experience.***

Qualifications

Education and/or Experience: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age.

Certificates, Licenses, Registrations: Valid Security License if required by state, driver’s license as applicable.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.A list of thesejob duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Pay and Benefits of Security Supervisors

• $22.00 / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#IND1

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.