Customer Service Receptionist - Willis Tower - Chicago

Titan Security Group; Chicago (IL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision insurance

Opportunities for career growth

Job summary

A leading security firm in Chicago is seeking a Customer Service Receptionist to provide exceptional service at Willis Tower. Duties include assisting visitors, maintaining logs, and ensuring building security. The ideal candidate will be at least 18 years old, have a high school diploma, and possess strong customer service skills. Benefits include a competitive hourly rate, paid time off, and opportunities for career advancement.

Qualifications

• Must be at least 18 years of age.
• Experience as a receptionist or customer service professional required.
• Able to maintain a valid Illinois PERC license.

Responsibilities

• Provide excellent customer service to all visitors.
• Maintain accurate administrative logs at the front desk.
• Control access for tenants and visitors as needed.

Skills

Customer service experience

Communication skills

Attention to detail

Education

High School diploma or GED

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring for a Customer Service Receptionist to join our team at Willis Tower in Downtown Chicago!

Responsibilities

• Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
• Maintain clear, accurate administrative logs at front desk pertaining to people or property
• Control access for tenants, visitors or vendors as required
• Record data on incidents for building and Titan Security management
• Other duties as assigned

Required Qualifications

• Must be at least 18 years of age
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications

• Bi-lingual considered a plus

Pay and Benefits

• Position pays $19 / hour
• Paid time off and paid holidays
• Medical, Dental, and Vision insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V