Customer Service Receptionist

Fashionphile; Carlsbad, Northern (CA, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Employee discount

Life Insurance

AD&D

Long-term disability

FSA options

Job summary

Fashionphile in Carlsbad, CA seeks a friendly, detail-oriented Full-Time Customer Service Receptionist to welcome clients and support in-person shopping, selling appointments, chats, email, and calls.

You will be the first face customers see and assist with pre- and post-appointment interactions in collaboration with our support teams.

Qualifications

• Excellent communication and writing abilities.
• Must be able to work weekends.
• Experience in customer service and high-end retail is a plus.

Responsibilities

• Manage location-wide calendar for appointments and visitors.
• Check visitors in and ensure security protocols.
• Answer calls/chats/emails to schedule and confirm appointments; assist customers with services.
• De-escalate dissatisfied customers and report priority issues to management.
• Verify and update customer accounts, including billing and shipping details.
• Process orders and update account information as needed.
• Cross-train to cover different roles and support location operations.
• Collaborate with internal teams to maintain top-tier customer service.

Skills

Communication skills

Weekend availability

Customer service

Multitasking

Time management

Ecommerce platforms

Interpersonal skills

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity:

FASHIONPHILE is seeking a friendly and detail-oriented individual to join our retail team as a Full-Time Customer Service Receptionist located at our Carlsbad, CA Flagship! In this role you will support customers in all facets of their FASHIONPHILE experience including in person shopping and selling appointments, chat, email, and phone calls ensuring the best-in-class customer experience. You will be the first face a client sees when they walk in the door and support all pre and post appointment interactions in partnership with our Customer Support Specialist and Flagship Teams. Responsibilities include:

• Managing location-wide calendar to schedule buying and selling appointments, and all location visitors to maximize productivity and flow.
• Checking visitors into the building and ensure security protocols are navigated smoothly
• Taking inbound customer calls, chats, and emails to schedule and confirm appointments, facilitate customer service inquiries and requests, and familiarize customers with FASHIONPHILE's services.
• De-escalating situations involving dissatisfied customers, offering assistance and support. Where necessary, identify & escape priority issues and reporting to the high-level management.
• Verifying and updating customer account profiles, providing updates and information about billing, shipping, warranties and other account items.
• Processing orders, transactions and updating customer account information as needed.
• Participating in cross-training and be flexible to perform varying roles whenever necessary to operate and run the location.
• Communicating and collaborate with internal departments to successfully provide the highest level of customer service.

What We’re Looking For:

• Excellent verbal and written communication skills
• Must be able to work weekends
• A strong conversationalist who can be personable and connect with a range of personalities
• Working knowledge of Customer Service principles and valuing the client experience
• Ability to work independently and/or as part of a team as needed
• Ability to multitask, prioritize and manage time effectively
• Strong proficiency working with eCommerce platforms
• Knowledge of high-end luxury customer service preferred but not required

What We Offer:

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $21.00/HR for all New Hires into FASHIONPHILE's Carlsbad, CA location