Retail Keyholder

FASHIONPHILE; Del Mar (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) with generous match program

Paid Time off, Sick Time, Holidays

Employee Discount

Life Insurance and AD&D

Long-Term Disability Insurance

Job summary

FASHIONPHILE is recruiting a Retail Keyholder to support daily store operations in Carlsbad, CA. You will lead by example, deliver outstanding service, handle cash, and assist in merchandising and inventory control.

The role requires previous retail experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Experience in retail with emphasis on customer service and sales goals.
• Demonstrated ability to lead shifts and support store leadership.
• Strong communication and problem-solving skills.
• Able to handle cash processes and multiple tasks in a fast-paced store.

Responsibilities

• Open and close the store following company procedures and safety protocols.
• Lead by example in delivering exceptional service and meeting sales goals.
• Support daily operations including cash handling, merchandising, and inventory control.
• Act as a point of contact for associates, guiding and resolving issues during shifts.
• Assist in training and onboarding new teammates.
• Address customer concerns promptly and professionally, escalating when needed.
• Foster a positive team environment and recognize performance.

Skills

Retail experience

Lead/Keyholder responsibilities

Communication skills

Cash handling

Multi-tasking

Tech savvy

Tools

Google Drive

Apple devices

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity

The Retail Keyholder plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures. Responsibilities include:

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed
• Leading by example in delivering exceptional customer service and achieving sales goals
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts
• Assisting in training and onboarding of new team members
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary
• Contributing to a positive team environment by motivating and recognizing team performance.

What We’re Looking For

• Previous retail experience; lead or Keyholder responsibilities preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays
• Basic math and cash-handling skills
• Tech savvy with the ability to work with multiple tech devices, google drive and apple products
• Ability to stand for extended periods and move throughout the sales floor

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $20/HR for all New Hires into FASHIONPHILE's Carlsbad, CA location. This role is also eligible for uncapped commission.