Customer Service & Quotes Specialist

Follett LLC; Easton (Northampton County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Retirement plan with company match

Bonus incentive

Job summary

Follett Products, LLC seeks a Customer Service Representative to manage customer inquiries and quotes for spare parts and finished goods across health care, food service, workplace, and international markets. You will process orders, resolve complaints, and maintain detailed records of interactions to ensure customer satisfaction.

The role requires a high school diploma, strong communication skills, and proficiency with Outlook and ERP systems.

Qualifications

• High school diploma or equivalent.
• Strong communication skills and calm demeanor in stressful situations.
• Proficient with Microsoft Outlook and able to learn ERP systems.

Responsibilities

• Handle and process customer inquiries related to quotes and orders for spare parts and finished goods.
• Resolve customer complaints and escalate when necessary to ensure prompt resolution.
• Process orders, forms, and other requests, and maintain accurate records of interactions.

Skills

Communication

Outlook

ERP systems

Calm under pressure

Education

High school diploma

Job description

Follett Products, LLC seeks a Customer Service Representative to manage customer inquiries and quotes for spare parts and finished goods across health care, food service, workplace, and international markets. You will process orders, resolve complaints, and maintain detailed records of interactions to ensure customer satisfaction.

The role requires a high school diploma, strong communication skills, and proficiency with Outlook and ERP systems.