Customer Service Pump Applications Representative

DXP; Texas; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Life and Disability Insurance

Job summary

DXP in Grand Prairie, TX is seeking a Customer Service Pump Applications Representative. The role involves selecting pump equipment, preparing proposals, and handling customer inquiries by phone and email.

You will verify stock, process orders, and ensure customer satisfaction while following company policies. Qualified candidates have 3–5 years of pumps/rotating equipment experience, strong customer service, teamwork, and basic software skills (CRM/Office).

Qualifications

• 3–5 years of experience with pumps and/or rotating equipment; hands-on operation and maintenance knowledge.
• Bachelor's degree or equivalent experience required.
• Strong customer-service orientation and ability to work well in a team.

Responsibilities

• Select and specify pump equipment for proposals.
• Prepare equipment proposals using support tools.
• Respond to customer inquiries about pump products and services.
• Communicate with customers by phone and email.
• Check stock availability and verify ship dates.
• Process orders in the operating system.
• Provide follow-up to ensure customer satisfaction.
• Know company policies and procedures.

Skills

Pumps experience

Customer service

Teamwork

Software proficiency

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Office software

Job description

Job Description

Do you want to grow with us?At DXP we arepassionateabout what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to thehighest qualityof customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we willencourageandempoweryou to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be thebest solutionfor the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!http://www.dxpe.com/about-us/careers/

Summary:
The Customer Service Pump Applications Representative will select and specify pump equipment, prepare equipment proposals utilizing support tools, respond to customer inquiries regarding company pump related products and services, and process orders in DXP operating business system.

Responsibilities of theCustomer ServicePump Applications Representativeinclude, but are not limited to:

• Selecting and specifying pump equipment
• Preparing equipment proposals utilizing support tools
• Responding to customer inquiries regarding company pump related products and services
• Communicating with customers via phone and e-mail
• Checking availability of stock and verifying ship dates
• Processing orders in DXP operating business system
• Providing follow-up to ensure customer satisfaction
• Knowledge of company policies and procedures

Qualifications of theCustomer Service Pump Applications Representativeinclude, but are not limited to:

• 3–5 years of experience with pumps and/or rotating equipment. Solid hands-on background in the operation, troubleshooting, and maintenance of pumps or similar rotating machinery. Ability to interpret equipment specifications, understand system performance requirements, and provide technical guidance to customers. Familiarity with industry standards and safe work practices is strongly preferred.
• Strong customer-service orientation and ability to work effectively in a team environment
• Proficient with basic software and able to manage tasks accurately and efficiently

Additional Information:

• Physical Demand:N/A
• Working Conditions:Office environment
• Training/Certifications:N/A
• Shift Time/Overtime:Monday through Friday, 8:00 a.m.-5:00 p.m.
• Travel:N/A
• Education:Bachelor's degree or equivalent experience required

#LI-YH1 #zryh

Location: USA:TX:Grand Prairie

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products.

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V