Customer Service & Projects Coordinator (Onsite)

Taylor Corporation; Fenton (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Taylor Corporation in Fenton, MO is seeking a detail-oriented Customer Service Support Representative to join our team. You will support customers through the order process, ensure requests are accurate, and collaborate with internal teams to meet needs.

You will handle front desk tasks and data entry, acting as a first point of contact for the facility. Ideal candidates have a high school diploma or equivalent, strong communication skills, and the ability to manage multiple systems and

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills with the ability to understand customer needs and provide solutions.
• Excellent communication and interpersonal skills for presenting products and services.
• Ability to manage orders and follow-up across multiple systems with attention to detail.
• Ability to work independently and in a team within a fast-paced environment.
• Experience navigating pricing policies and procedures; proficiency in Excel and Outlook.

Responsibilities

• Deliver exceptional customer service through professional, proactive communication with internal and external partners.
• Manage customer relationships, expectations, escalations, and issue resolution with root cause analysis.
• Coordinate projects, deliverables, workflows, and deadlines to meet customer requirements.
• Collaborate cross-functionally with Customer Service, Estimation, PrePress, PreFlight, Shipping, and other teams.
• Review quotes, purchase orders, job documentation, proofs, and reports for accuracy.
• Utilize business systems and tools to manage timelines, job requirements, and customer information.
• Perform detailed administrative tasks while prioritizing multiple projects in a fast-paced environment.
• Continuously develop professional skills and contribute to an enhanced customer experience.

Skills

Customer service

Communication

Multitasking

Team collaboration

Independent work

Education

High school diploma or equivalent

Associate degree or equivalent

Tools

Excel

Outlook

Adobe InDesign

Illustrator

Mac OS

Monarch ERP

Salesforce

Job description

Taylor Corporation in Fenton, MO is seeking a detail-oriented Customer Service Support Representative to join our team. You will support customers through the order process, ensure requests are accurate, and collaborate with internal teams to meet needs.

You will handle front desk tasks and data entry, acting as a first point of contact for the facility. Ideal candidates have a high school diploma or equivalent, strong communication skills, and the ability to manage multiple systems and