Customer Success & Project Coordinator

Taylor Corporation; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Print & Visual Impressions is seeking a Customer Service Representative to establish and maintain relationships with customers in Fenton, MO, ensuring all requirements are met. You will convey expertise on our products and coordinate with internal teams to meet customer needs.

The CSR supports orders, quotes, and project timelines while using MS Office, InDesign, Illustrator, and Monarch ERP to deliver accurate results. DailyPay and comprehensive benefits accompany the role.

Qualifications

• Understand and apply the company pricing system and policies.
• Able to help customers articulate their needs.
• Present products and services to convey quality and integrity.
• Resolve orders and requests across multiple systems and functions.

Responsibilities

• Deliver exceptional customer service through professional, proactive communication with internal and external partners.
• Manage customer relationships, expectations, escalations, and issue resolution through root cause analysis and timely follow-up.
• Coordinate projects, deliverables, workflows, and deadlines to ensure customer requirements are met.
• Collaborate cross-functionally with Customer Service, Estimation, PrePress, PreFlight, Shipping, and other teams to support customer needs.
• Review quotes, purchase orders, job documentation, communications, proofs, and reports for accuracy.
• Utilize business systems and tools to manage timelines, job requirements, and customer information.
• Perform detailed administrative tasks while effectively prioritizing and managing multiple projects in a fast-paced environment.
• Continuously develop professional skills and contribute to an enhanced customer experience.

Skills

MS Office proficiency

Excel

Outlook

Customer service

Communication

Education

High school diploma or higher

Associate degree

Tools

InDesign

Illustrator

MAC systems

Monarch ERP

Salesforce.com

Job description

Taylor Print & Visual Impressions is seeking a Customer Service Representative to establish and maintain relationships with customers in Fenton, MO, ensuring all requirements are met. You will convey expertise on our products and coordinate with internal teams to meet customer needs.

The CSR supports orders, quotes, and project timelines while using MS Office, InDesign, Illustrator, and Monarch ERP to deliver accurate results. DailyPay and comprehensive benefits accompany the role.