Customer Service Representative (Onsite)

Taylor Corporation; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Print & Visual Impressions is seeking a Customer Service Representative to establish and maintain relationships with customers in Fenton, MO, ensuring all requirements are met. You will convey expertise on our products and coordinate with internal teams to meet customer needs.

The CSR supports orders, quotes, and project timelines while using MS Office, InDesign, Illustrator, and Monarch ERP to deliver accurate results. DailyPay and comprehensive benefits accompany the role.

Qualifications

• Understand and apply the company pricing system and policies.
• Able to help customers articulate their needs.
• Present products and services to convey quality and integrity.
• Resolve orders and requests across multiple systems and functions.

Responsibilities

• Deliver exceptional customer service through professional, proactive communication with internal and external partners.
• Manage customer relationships, expectations, escalations, and issue resolution through root cause analysis and timely follow-up.
• Coordinate projects, deliverables, workflows, and deadlines to ensure customer requirements are met.
• Collaborate cross-functionally with Customer Service, Estimation, PrePress, PreFlight, Shipping, and other teams to support customer needs.
• Review quotes, purchase orders, job documentation, communications, proofs, and reports for accuracy.
• Utilize business systems and tools to manage timelines, job requirements, and customer information.
• Perform detailed administrative tasks while effectively prioritizing and managing multiple projects in a fast-paced environment.
• Continuously develop professional skills and contribute to an enhanced customer experience.

Skills

MS Office proficiency

Excel

Outlook

Customer service

Communication

Education

High school diploma or higher

Associate degree

Tools

InDesign

Illustrator

MAC systems

Monarch ERP

Salesforce.com

Job description

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity Taylor Print & Visual Impressions is seeking a Customer Service Representative (CSR) to join the team in Fenton, MO to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met.

As a CSR, you must convey to the customer a sense of expertise in our products and solutions.

The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Work Authorization

To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday – Friday; 8 am – 5 pm (on-site); occasional weekend shifts

Your Responsibilities

• Deliver exceptional customer service through professional, proactive communication with internal and external partners.
• Manage customer relationships, expectations, escalations, and issue resolution through root cause analysis and timely follow-up.
• Coordinate projects, deliverables, workflows, and deadlines to ensure customer requirements are met.
• Collaborate cross-functionally with Customer Service, Estimation, PrePress, PreFlight, Shipping, and other teams to support customer needs.
• Review quotes, purchase orders, job documentation, communications, proofs, and reports for accuracy and consistency.
• Utilize business systems and tools to manage timelines, job requirements, and customer information.
• Perform detailed administrative tasks while effectively prioritizing and managing multiple projects in a fast-paced environment.
• Continuously develop professional skills and contribute to an enhanced customer experience.

You Must Have

• The ability to understand and appropriately use the company pricing system and policies.
• The ability to understand and help the customer articulate their needs.
• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
• Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
• Ability to autonomously manage multiple-solution customers and related demands with ease.
• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
• Strong MS Office skills, especially Excel and Outlook.
• Working knowledge of InDesign, Illustrator, and MAC systems.
• High level of computer literacy and ability to learn new technology.
• High school education or above.
• We Would Also Prefer 3 years of related/relevant experience.
• Experience in print, marketing, or promotional products.
• Salesforce.com knowledge.
• Advanced computer experience and ability to implement new technologies.
• Associate degree (2‑year college).
• Monarch ERP experience.

Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.