Customer Service & Projects Coordinator – Growth‑Focused

Oracle Elevator Holdco, Inc; Florida; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Company Match

Paid Time Off & Holidays

Employee Stock Purchase Program

Professional Development

Employee Referral Bonus Program

Job summary

Elevated Facility Services in St. Petersburg, FL seeks a Customer Service Associate to support branch operations with administrative, customer service, sales support, and dispatch coordination.

You will collaborate with Service Managers, Technicians, and other branch staff to ensure exceptional customer service and operational efficiency, including accurate billing, contract bookings, and timely response to customer requests.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and business software applications.
• Ability to work independently with limited supervision while collaborating with multiple departments.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all interactions.

Responsibilities

• Represent the company professionally in all customer interactions.
• Answer incoming customer calls, provide timely assistance, and dispatch service personnel as needed.
• Maintain accurate customer account information, including billing updates and collections support.
• Process and manage contract bookings for maintenance, repair, and modernization projects.
• Promote and convert non-maintenance customers to maintenance contracts.
• Coordinate and dispatch service personnel to customer locations.
• Partner with Service Managers to schedule inspections and service visits.
• Participate in branch and company safety meetings.
• Support safety initiatives through recordkeeping and training coordination.

Skills

Communication

Computer Literacy

Microsoft Excel

Interpersonal Skills

Microsoft Word

Managing Multiple Projects

Microsoft PowerPoint

Research Skills

Tools

Microsoft Office Suite

Job description

Elevated Facility Services in St. Petersburg, FL seeks a Customer Service Associate to support branch operations with administrative, customer service, sales support, and dispatch coordination.

You will collaborate with Service Managers, Technicians, and other branch staff to ensure exceptional customer service and operational efficiency, including accurate billing, contract bookings, and timely response to customer requests.