Customer Service / Project Management Assistant

SilkRoad; Houston (TX); Híbrido; USD 38 000 - 54 000; Tempo integral

Resumo da oferta

SilkRoad is seeking a Customer Service / Project Management Assistant in Houston, TX to support the project management and client services team. The role is ideal for someone with 1–2 years in environmental lab ops and a proactive, detail-oriented mindset.

You will handle administrative tasks, client inquiries, quotes, client onboarding, and coordination of sample logistics in a fast-paced lab environment.

Qualificações

• 1–2 years in an environmental laboratory setting, preferably in sample receiving or login.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; experience with LIMS is a plus.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service mindset with a professional demeanor.

Responsabilidades

• Provide general administrative and project support, including data entry and records.
• Assist in responding to client inquiries via phone and email.
• Prepare and generate client quotes based on project specifications and lab capabilities.
• Support onboarding of new clients by explaining procedures, submission requirements, and timelines.
• Coordinate and schedule sample pickups, courier services, and bottle kit deliveries.
• Enter and track sample logistics and project details in internal systems.
• Create and manage EDDs in accordance with client and regulatory requirements.
• Collaborate with lab staff and project managers to ensure timely completion.

Conhecimentos

Organizational skills

Attention to detail

Excellent written and verbal comms

Multitasking

Customer service mindset

Ferramentas

Microsoft Office (Excel, Word, Outlook)

LIMS

Descrição da oferta de emprego

Customer Service / Project Management Assistant

Lab

Houston, TX

ID: 394-390

Full-Time/Regular

Position Summary:
We are an environmental laboratory seeking a detail-oriented and proactive Project Management Assistant to support our project management and client services team. This role is ideal for someone with 1–2 years of experience in environmental laboratory operations—particularly in sample receiving or login—who is looking to expand their responsibilities in a fast-paced, client-focused environment.

Key Responsibilities:

• Provide general administrative and project support, including clerical tasks, data entry, and maintaining accurate records.
• Assist in responding to client inquiries via phone and email in a professional and timely manner.
• Prepare and generate client quotes based on project specifications and laboratory capabilities.
• Support onboarding of new clients by explaining laboratory procedures, sample submission requirements, and timelines.
• Coordinate and schedule sample pickups, courier services, and sample bottle kit deliveries.
• Enter and track sample logistics and project details in internal systems.
• Create and manage Electronic Data Deliverables (EDDs) in accordance with client and regulatory requirements.
• Collaborate with laboratory staff and project managers to ensure smooth workflow and timely project completion.

Required Skills

Qualifications:

• 1–2 years of experience in an environmental laboratory setting, preferably in sample receiving or sample login.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with LIMS is a plus.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Customer service mindset with a professional and approachable demeanor.

Preferred Skills:

• Familiarity with environmental testing processes and regulatory reporting.
• Experience preparing EDDs or working with environmental data systems.
• Basic understanding of project coordination or client account support.

Required Experience

Why Join Us:

• Opportunity to grow within a rapidly expanding environmental laboratory.
• Collaborative and supportive team environment.
• Exposure to a variety of environmental projects and clients.

Work Environment:
This position operates in a combination of office and laboratory support settings. Candidates should be comfortable working both independently and as part of a team.