Customer Service & Production Lead — Prepress & Planning

4over,-LLC-1; Columbus (OH); On-site; USD 65,000 - 70,000; Full time

Job summary

Hopkins Printing in Columbus, OH seeks a Regular Full Time Customer Service Team Leader to oversee customer service, estimating, job planning, prepress and plating. You will coordinate flows to meet schedules and ensure quality across shifts.

You will manage proofs, plates, inventory, and lean initiatives, while coaching staff to cross-train in primary duties and maintain organized operations in the plant.

Qualifications

• Excellent written and oral communication skills.
• Excellent computer skills gained either through formal study or job experience in MS Office, internet, email, and Monarch system.
• Solid understanding of prepress, printing, graphic arts and variable print workflow gained either through formal study or job experience.

Responsibilities

• Coordinate the movement (traffic) of projects through estimating, planning, prepress, plating, and customer service to meet promises made for customer project schedules.
• Ensure customer expectations, schedules, and production rates are being met for all functions and shifts in the department.
• Ensure that estimates, proofs, and plates for press are accurately prepared and timely produced.
• Ensure that all equipment is maintained and is in the best mechanical condition, including a preventative maintenance program for the plate processor.
• Coordinate production expectations with second shift plant manager and second shift operators.
• Work with job planners, estimating and other Second shift working Supervisor to provide prepress solutions for current or potential projects.

Skills

Leadership

Customer service

Planning

Communication

Problem solving

Team coordination

Lean initiatives

Tools

MS Office

Monarch system

Job description

Hopkins Printing in Columbus, OH seeks a Regular Full Time Customer Service Team Leader to oversee customer service, estimating, job planning, prepress and plating. You will coordinate flows to meet schedules and ensure quality across shifts.

You will manage proofs, plates, inventory, and lean initiatives, while coaching staff to cross-train in primary duties and maintain organized operations in the plant.