CST Working Supervisor

4over,-LLC-1; Columbus (OH); On-site; USD 65,000 - 70,000; Full time

Job summary

Hopkins Printing in Columbus, OH seeks a Regular Full Time Customer Service Team Leader to oversee customer service, estimating, job planning, prepress and plating. You will coordinate flows to meet schedules and ensure quality across shifts.

You will manage proofs, plates, inventory, and lean initiatives, while coaching staff to cross-train in primary duties and maintain organized operations in the plant.

Qualifications

• Excellent written and oral communication skills.
• Excellent computer skills gained either through formal study or job experience in MS Office, internet, email, and Monarch system.
• Solid understanding of prepress, printing, graphic arts and variable print workflow gained either through formal study or job experience.

Responsibilities

• Coordinate the movement (traffic) of projects through estimating, planning, prepress, plating, and customer service to meet promises made for customer project schedules.
• Ensure customer expectations, schedules, and production rates are being met for all functions and shifts in the department.
• Ensure that estimates, proofs, and plates for press are accurately prepared and timely produced.
• Ensure that all equipment is maintained and is in the best mechanical condition, including a preventative maintenance program for the plate processor.
• Coordinate production expectations with second shift plant manager and second shift operators.
• Work with job planners, estimating and other Second shift working Supervisor to provide prepress solutions for current or potential projects.

Skills

Leadership

Customer service

Planning

Communication

Problem solving

Team coordination

Lean initiatives

Tools

MS Office

Monarch system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time INDIRECT Columbus, OH, US

2 days ago Requisition ID: 2854

Salary Range: $65,000.00 To $70,000.00 Annually

SUMMARY: To provide leadership for the Customer Service Team which includes customer service, estimating, job planning, prepress, and plating.

DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

• Coordinate the movement (traffic) of projects through estimating, planning, prepress, plating, and customer service to meet promises made for customer project schedules.
• Ensure customer expectations, schedules, and production rates are being met for all functions and shifts in the department.
• Ensure that estimates, proofs, and plates for press are accurately prepared and timely produced.
• Ensure that all equipment is maintained and is in the best mechanical condition, including a preventative maintenance program for the plate processor.
• Coordinate production expectations with second shift plant manager and second shift operators.
• Work with job planners, estimating and other Second shift working Supervisor to provide prepress solutions for current or potential projects.
• Ensure paper inventory standards are followed by all staff members and physical inventory is taken and reported monthly in accordance to Business Office's expectations.
• Maintain an organized office and system of responding to employees, customers and vendors.
• Maintain a system for ordering needed supplies in a timely manner and completing needed purchase orders.
• Ensure that departmental supplies are stored in an organized manner.
• Embrace Lean initiatives.
• Ensure that all employees in department are cross-trained 3 deep in primary duties.
• Conduct daily huddle meetings.
• Maintain a vacation schedule for all CST employees.
• Ensure that standard work documents and procedures are documented in a continually up-to-date process.
• Plan and authorize overtime as needed for hourly employees.
• Email Attendance group with the name of any employee that calls off from work.
• Provide feedback to Manager on employee reviews.
• Review and train on all Purple X or House Error reports to ensure that all job ticket information is communicated in an error-free manner.
• Coordinate FSC approvals, activities and record retention for all FSC jobs.
• Ensure that all departmental employees have a job description.
• Assure that all work areas are clean and orderly.
• Ensure that company policies and procedures are followed.

EDUCATION and/or EXPERIENCE:

• Excellent written and oral communication skills.
• Excellent computer skills gained either through formal study or job experience in MS Office, internet, email, and Monarch system.
• Solid understanding of prepress, printing, graphic arts and variable print workflow gained either through formal study or job experience.

REQUIREMENTS:

• Must be able to cooperate with co-workers and co-supervisors.
• Ability to read and understand job tickets, proofs and all other job related paperwork in English.
• Must have good decision making skills and a willingness to assume responsibility for the work produced by the department.
• Must keep confidential matters confidential.
• Must be dependable and have the ability to pre-plan.
• Must look for ways to save money for Hopkins Printing and for our customers.
• Must set a high standard of conduct that represents the Hopkins Printing Mission Statement.
• Must be able to work in-person, in the plant, during scheduled work hours