Customer Service & Product Support Specialist

Gl1; Bay Village (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

Sherwin-Williams is seeking a Facility Customer Service Coordinator based in Ohio to support customers by answering questions about products and recommending solutions. The role involves handling inquiries, processing orders, and coordinating with sales and store staff to ensure accurate documentation and timely service.

Ideal candidates will have 1+ year in customer service, an associate degree or higher in Business, Sales, or Marketing, and strong English communication skills.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Minimum 1 year of work experience in customer service, retail, or sales.

Responsibilities

• Address customer inquiries via telephone and email with accurate product information.
• Ensure high levels of customer satisfaction through excellent service.
• Build positive relationships with customers.
• Process and verify customer orders; ensure they are completed and documented accurately.
• Maintain knowledge of all products to provide effective recommendations.
• Serve as liaison between customer, sales reps, and store staff.
• Follow safety, loss prevention and security policies and procedures.
• Assist with moving and loading product.
• Operate tinting or color matching equipment as needed.

Skills

Customer service

Communication

English proficiency

Education

Associate degree or higher in Business, Sales, or Marketing

Tools

Forklifts

Pallet jacks

Hand trucks

Order pickers

Conveyor belts

Job description

Sherwin-Williams is seeking a Facility Customer Service Coordinator based in Ohio to support customers by answering questions about products and recommending solutions. The role involves handling inquiries, processing orders, and coordinating with sales and store staff to ensure accurate documentation and timely service.

Ideal candidates will have 1+ year in customer service, an associate degree or higher in Business, Sales, or Marketing, and strong English communication skills.