Customer Service Representative

Ccffamilyofbrands; Ypsilanti (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Key Holder Program

Performance-based career advancement

Educational Reimbursement

Medical insurance options

401(k) and Roth 401(k)

Life and AD&D insurance

Voluntary benefits (dental, vision, DI

Mental health resources

Job summary

CheckSmart in Ypsilanti, MI is hiring a Customer Service Representative (CSR) to help customers access financial solutions, process transactions like check cashing, money transfers, and payments, and deliver in-store experiences.

You’ll receive hands-on training, coaching, and development as the company invests in your long-term success in a fast‑growing, impact‑driven environment.

Qualifications

• Entry level position with hands-on training and development.

Responsibilities

• Assist customers with financial solutions and provide in-store experiences.
• Process transactions including check cashing, money transfers, and customer payments.

Skills

Customer service

Job description

Your Opportunity

Customer Service Representative

CheckSmart

Ypsilanti, MI

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer

Compensation

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the‑job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans includ e dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more