Customer Service Representative

Community Choice Financial Family of Brands; Toledo (OH); On-site; USD 20,664 - 25,141; Full time

Benefits offered by this job

Paid on‑the‑job training

Medical insurance with telemedicine

401(k) with company match

Paid time off 12 days first year

Busines casual dress code

Educational reimbursement

Job summary

Community Choice Financial Family of Brands in Toledo, OH seeks a Customer Service Representative (CSR) for the CheckSmart brand. The CSR processes transactions such as check cashing, money transfers, and payments while delivering a high‑quality in-store experience in a fast-paced environment.

The role offers on‑the‑job training, cross‑brand exposure across 11 brands, competitive wages from $15.00 to $18.25 per hour, and a comprehensive benefits package. Weekend in‑person attendance is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication; professional demeanor.
• Strong attention to detail and accurate data entry.
• Proficient with phones, POS system, Microsoft Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Background check required.
• Physical ability to stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls.

Responsibilities

• Build lasting relationships to drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services that fit customers’ lifestyles.
• Maintain precise customer information in the POS system.
• Execute daily call campaigns for new business.
• Assist with account management, collections, and appointment scheduling.
• Perform out‑of‑office duties such as vehicle appraisals, errands, external marketing, and community events.
• Maintain store appearance and cleanliness standards.
• Follow office security protocols and mandatory opening/closing procedures.
• Comply with company policies, mandatory procedures, and all applicable laws.
• Participate in mandatory ongoing training.
• Work efficiently in a dynamic environment, juggling multiple tasks to meet performance standards.
• Perform any additional duties as directed by leadership.
• Adhere to a full‑time work schedule (minimum 40 hours per week) with mandatory in‑person attendance, including weekends as required

Skills

Excellent verbal and written comms

Attention to detail

Data entry accuracy

Professional demeanor

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Location

Toledo, OH

Position

Customer Service Representative (CSR) – CheckSmart

Overview

As a CSR you provide customers access to financial solutions by processing transactions such as check cashing, money transfers, and payments while delivering exceptional in-store experiences in a high‑performance environment.

Compensation

The hourly wage ranges from $15.00 to $18.25. Additional benefits and perks are included as part of the total compensation package.

Benefits & Perks

• Paid on‑the‑job training and comprehensive new‑hire program
• Robust learning management system with e‑learning modules
• Cross‑brand training across 11 brands
• Key Holder Program for leadership development
• Performance‑based career advancement
• Educational reimbursement program
• Medical insurance with telemedicine and FSA/HSA options
• 401(k) and Roth 401(k) with company match
• Company‑sponsored life and AD&D insurance
• Voluntary benefits including dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services and pet insurance
• Mental health resources and life coaching via Employee Assistance Program
• Discount marketplace for nationwide and local retailers
• Paid time off starting with 12 days in the first year
• Business casual dress code

Responsibilities

• Build lasting relationships to drive repeat business
• Review, validate, and process customer transactions accurately
• Offer personalized financial services that fit customers’ lifestyles
• Maintain precise customer information in the POS system
• Execute daily call campaigns for new business
• Assist with account management, collections, and appointment scheduling
• Perform out‑of‑office duties such as vehicle appraisals, errands, external marketing, and community events
• Maintain store appearance and cleanliness standards
• Follow office security protocols and mandatory opening/closing procedures
• Comply with company policies, mandatory procedures, and all applicable laws
• Participate in mandatory ongoing training
• Work efficiently in a dynamic environment, juggling multiple tasks to meet performance standards
• Perform any additional duties as directed by leadership
• Adhere to a full‑time work schedule (minimum 40 hours per week) with mandatory in‑person attendance, including weekends as required

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication; professional demeanor
• Strong attention to detail and accurate data entry
• Proficient with phones, POS system, Microsoft Office, and other computer systems
• Minimum age 18 (19 in Alabama)
• Background check required
• Physical ability to stand up to 90% of the time, move up to 25 lbs, and operate mechanical controls

Preferred Qualifications

• Experience in check cashing, document verification, or money order processing
• Cash drawer or vault management experience
• Spanish‑English bilingual (may be required)
• Valid driver’s license, auto insurance, access to vehicle with mileage compensation

EEO Statement

The Community Choice Financial® Family of Brands is committed to an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. CCFI Companies, LLC is an equal‑opportunity employer.