Customer Service Pro — Training, Benefits & Growth

Dixon Valve; Chestertown (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Competitive salary

Bonus programs

401K retirement plan

Training opportunities

Tuition reimbursement

Paid vacation, PTO, and holidays

Gym reimbursements

Job summary

The Dixon Group in Chestertown, MD is seeking a Customer Service Representative to be the voice of Dixon, assisting customers, processing orders, and handling invoicing with accuracy. This role emphasizes professionalism, problem-solving, and teamwork in a fast-paced environment.

We offer a comprehensive benefits package and opportunities for training and career growth. A degree is preferred and prior customer service experience is valued, with a Monday–Friday schedule and hours 8am–5pm.

Qualifications

• Associate's or Bachelor's degree in a related field.
• 2-3 years of customer service or administrative support preferred, but not required.
• Strong communication and problem-solving skills.
• Attention to detail and ability to stay organized in a fast-paced setting.
• A positive, team-oriented attitude.

Responsibilities

• Support both internal and external customers with professionalism and care
• Respond to customer inquiries via phone and email
• Process orders accurately and efficiently
• Handle invoicing and accounts receivable functions
• Troubleshoot and resolve product or service concerns
• Collaborate with team members on special projects and continuous improvements

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Team player

Education

Associate's or Bachelor's degree in related field

Job description

The Dixon Group in Chestertown, MD is seeking a Customer Service Representative to be the voice of Dixon, assisting customers, processing orders, and handling invoicing with accuracy. This role emphasizes professionalism, problem-solving, and teamwork in a fast-paced environment.

We offer a comprehensive benefits package and opportunities for training and career growth. A degree is preferred and prior customer service experience is valued, with a Monday–Friday schedule and hours 8am–5pm.