Customer Experience Specialist - Fast-Paced Support & Orders

Dixon Valve & Coupling Company LLC; Twinsburg (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation, PTO, and holidays

Gym reimbursements

Job summary

The Dixon Group in Twinsburg, OH is seeking a Customer Service Representative to join our team. You will be the voice of Dixon, assisting customers, processing orders, and handling invoicing with a focus on accuracy and timely communication.

We value teamwork, initiative, and attention to detail, offering training and benefits in a fast-paced environment. Veterans are encouraged to apply and sponsorship for work in the United States is not provided.

Qualifications

• Associates or Bachelor's degree in a related field.
• 2–3 years of experience in Customer Services, Inside Sales, or Administrative Support preferred.
• Strong communication and problem-solving skills.
• Attention to detail and ability to stay organized in a fast-paced setting.
• Positive, team-oriented attitude.

Responsibilities

• Support internal and external customers with professionalism and care.
• Respond to customer inquiries via phone and email.
• Process orders accurately and efficiently.
• Handle invoicing and accounts receivable functions.
• Troubleshoot and resolve product or service concerns.
• Collaborate with team on special projects and continuous improvements.
• Coordinate customer orders and product shipments.

Skills

Communication

Problem-solving

Attention to detail

Teamwork

Education

Associate/Bachelor's degree

Job description

The Dixon Group in Twinsburg, OH is seeking a Customer Service Representative to join our team. You will be the voice of Dixon, assisting customers, processing orders, and handling invoicing with a focus on accuracy and timely communication.

We value teamwork, initiative, and attention to detail, offering training and benefits in a fast-paced environment. Veterans are encouraged to apply and sponsorship for work in the United States is not provided.