Customer Service Pro: Scheduling & Support (10am–7pm)

Bacon Plumbing, Heating, Air & Electric; Rockwall (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A local trades company in Rockwall is seeking a Customer Service Representative to manage incoming customer inquiries and ensure effective communication between clients and technicians. Responsibilities include answering queries, scheduling service appointments, and collaborating with different departments. Ideal candidates will have 1-3 years of experience, excellent phone etiquette, and strong organizational skills. This role requires availability for a 10:00 AM to 7:00 PM shift.

Qualifications

• 1-3 years of relevant work experience in customer service.
• Strong verbal and written communication skills are essential.
• Ability to multi-task and prioritize tasks effectively.

Responsibilities

• Communicate effectively with customers via phone, email, and chat.
• Provide knowledgeable answers about products and services.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Interpersonal skills

Organizational skills

Data entry skills

Job description

A local trades company in Rockwall is seeking a Customer Service Representative to manage incoming customer inquiries and ensure effective communication between clients and technicians. Responsibilities include answering queries, scheduling service appointments, and collaborating with different departments. Ideal candidates will have 1-3 years of experience, excellent phone etiquette, and strong organizational skills. This role requires availability for a 10:00 AM to 7:00 PM shift.