Customer Experience Specialist — On‑Call & Enrollment

Milestone Electric, Air & Plumbing; Garland (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Milestone Electric, Air & Plumbing is seeking a Customer Experience Provider in Rockwall, Texas. This role is essential as the first point of contact for customers, handling inquiries like account questions and appointment bookings while reflecting the company’s dedication to service excellence. Candidates must have a high school diploma, experience in customer service, and proficiency with communication platforms. This is a full-time, non-exempt position offering opportunities for skill growth and collaboration within a dynamic office environment.

Qualifications

• High school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
• Previous experience in customer service, call center, or administrative support role strongly preferred.
• Commitment to continuous learning and application of company policies, products, and services.

Responsibilities

• Handle incoming customer communications with professionalism and care.
• Resolve inquiries related to accounts, appointments, cancellations, and general service questions.
• Educate customers on the Advantage membership program and assist with enrollment.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Ability to work flexible schedules

Knowledge of CRM systems

Strong communication skills

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

Service Titan

Chargebee

Five9

Job description

Milestone Electric, Air & Plumbing is seeking a Customer Experience Provider in Rockwall, Texas. This role is essential as the first point of contact for customers, handling inquiries like account questions and appointment bookings while reflecting the company’s dedication to service excellence. Candidates must have a high school diploma, experience in customer service, and proficiency with communication platforms. This is a full-time, non-exempt position offering opportunities for skill growth and collaboration within a dynamic office environment.