Customer Service Pro - SAP Orders & Tech Solutions

Freudenberg Filtration Technologies; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K Match

Health Insurance

International Opportunities

Personal Development

Vacation

Job summary

Freudenberg Filtration Technologies in Durham, NC is seeking a Customer Service Representative to deliver exceptional service by phone, email, and chat. You will manage orders in SAP, provide product information, and coordinate with internal teams to ensure timely shipping and accurate records.

The role emphasizes problem-solving, accuracy, and customer feedback to drive service improvements. Qualifications include a high school diploma, 2+ years in customer service, and hands-on SAP experience.

Qualifications

• Excellent written and verbal communication skills.
• Ability to think critically, solve problems and adapt to changing circumstances.
• Strong attention to detail and commitment to accuracy.
• Ability to collaborate effectively across departments.

Responsibilities

• Deliver excellent customer service by phone, email, and chat.
• Manage customer orders in SAP with accurate entry and processing.
• Provide product and service support to help customers make informed decisions.
• Coordinate order and shipping information with internal teams to clarify production timelines and policies.
• Maintain accurate customer records and interactions.
• Escalate complex issues to the Customer Service Director or Sales Manager as needed.
• Capture customer feedback to improve processes and the customer experience.
• Participate in team training and contribute ideas to improve processes and service quality.

Skills

Strong communication

Critical thinking

Problem solving

Attention to detail

Cross-department collaboration

Education

High school diploma or equivalent

Tools

SAP

Job description

Freudenberg Filtration Technologies in Durham, NC is seeking a Customer Service Representative to deliver exceptional service by phone, email, and chat. You will manage orders in SAP, provide product information, and coordinate with internal teams to ensure timely shipping and accurate records.

The role emphasizes problem-solving, accuracy, and customer feedback to drive service improvements. Qualifications include a high school diploma, 2+ years in customer service, and hands-on SAP experience.