Customer Service Pro: Resolve, Advocate & Delight Customers

Associated Materials Innovations; Cuyahoga Falls (OH); On-site; USD 23,866 - 33,992; Full time

Job summary

Associated Materials in Ohio is seeking a driven Customer Service Representative to be the frontline for customers and ensure issues are resolved to completion. You’ll advocate for customers, provide pricing and technical info, and collaborate with the Territory Sales Managers to maintain strong relationships.

Ideal candidates bring 3+ years of experience, a proactive attitude, and relentless follow-through.

Qualifications

• 3+ years customer service experience required.
• Must be hardworking and energetic with the ability to handle a large volume of calls.
• Deadline & detail oriented.
• Strong communication and follow-through skills.
• Professional phone and email etiquette.
• Ability to react well under pressure.
• Must be dependable, with a strong sense of urgency.
• Demonstrate the Associated Materials Core Behaviors: Customer Focus, Results Oriented, Leader of Positive Change, Precision, Business Acumen, Problem Solving, Initiative, Effective communicator, Job Knowledge; Salesforce and AS400 a plus.

Responsibilities

• Maintain accurate and detailed customer account information and inform Territory Sales Manager of activities.
• Assist in Customer onboarding; guide new customers through how we do business.
• Investigate issues and process memos/return authorizations to resolve problems quickly.
• Provide current pricing information as needed.
• Offer product technical information and refer sophisticated inquiries to qualified personnel.
• Proactively build customer relationships through outbound check‑in calls.
• Keep product offerings and lead time information up to date.
• Notify customers and sales reps of potential missed shipments and revised dates.
• Monitor orders using routine reports and intervene to ensure satisfaction.
• Learn each function of the department as applicable.

Skills

Customer service

Communication

Follow-through

Phone etiquette

Work under pressure

Urgency

Tools

Salesforce

AS400

Job description

Associated Materials in Ohio is seeking a driven Customer Service Representative to be the frontline for customers and ensure issues are resolved to completion. You’ll advocate for customers, provide pricing and technical info, and collaborate with the Territory Sales Managers to maintain strong relationships.

Ideal candidates bring 3+ years of experience, a proactive attitude, and relentless follow-through.