Customer Relations Representative - 45205

Globe Life AIL - McQuade Organization; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Benefits

Advancement opportunities

Job summary

Globe Life AIL - McQuade Organization is hiring a Customer Care Specialist in Price Hill, Ohio. The role focuses on delivering exceptional support to families while guiding them through the protection process.

This entry-level, full-time position emphasizes empathy, strong communication, and the ability to work across email, phone, and live chat channels. You will thrive in a fast-paced, team-driven environment with weekly pay, bonuses, and growth opportunities into leadership roles.

Qualifications

• Customer-focused mindset with excellent communication.
• Strong multitasking and organizational skills.
• Willingness to learn and grow.

Responsibilities

• Serve as the first point of contact for customer support via email, phone, and live chat.
• Respond to inquiries, assist with services, resolve issues, and guide the customer journey.
• Update and maintain support documentation and FAQs.
• Collect and route customer feedback for internal improvements.
• Learn continuously and share knowledge with teammates.

Skills

Customer service

Communication

CRM software

Live chat

Email etiquette

Problem solving

Team player

Organized

Tools

CRM platforms

Phone support systems

Live chat tools

Job description

Join our growing team in Price Hill, Ohio, where you'll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment
Full-Time Entry-Level Position - Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most - their families.

Qualifications

You'll love this job if you're:

• An advocate - You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver - You can think outside the box and find the best solution using available tools.
• A wordsmith - You're clear, concise, and approachable in both written and verbal communication.
• A helper - You're patient and understanding, committed to creating positive interactions.
• An organized multitasker - You juggle tasks with ease and maintain high productivity.
• A team player - You're collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We're Looking For

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset - we value coach ability over perfection!

What We Offer

• Weekly pay plus performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth