Customer Service Pro - Rentals, Tech & On-the-Job Training

U-Haul; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation

Sick days

401(k) Savings Plan

ESOP

Dental & Vision Plans

Life insurance

MetLife insurance perks

You Matter EAP

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its exceptional service, assisting customers inside and outside a U-Haul center and helping with rentals and equipment management.

The role includes using smartphone-based U-Scan technology, inspecting and maintaining equipment, installing hitches, and participating in ongoing education through U-Haul University.

Prospects include on-the-job education, paid interviews, and sign-on incentives described in the posting.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Rental management software

Job description

U-Haul is seeking a Customer Service Representative to be the face of its exceptional service, assisting customers inside and outside a U-Haul center and helping with rentals and equipment management.

The role includes using smartphone-based U-Scan technology, inspecting and maintaining equipment, installing hitches, and participating in ongoing education through U-Haul University.

Prospects include on-the-job education, paid interviews, and sign-on incentives described in the posting.