Customer Service & Equipment Specialist

U-Haul; Roanoke (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation & sick days

Life insurance

ESOP

Job summary

U-Haul is hiring a Customer Service Representative to be the face of its exceptional service, assisting customers inside and outside a U-Haul center. You will use U-Scan tech to manage rentals, move and hook up trucks, inspect equipment, and educate customers on products and services.

The role includes opportunities for on-the-job education through U-Haul University, with certifications available for propane and forklift and access to several employee benefits and bonuses.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Propane certification and forklift certification offered upon employment is available through U-Haul.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

U-Scan technology

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is hiring a Customer Service Representative to be the face of its exceptional service, assisting customers inside and outside a U-Haul center. You will use U-Scan tech to manage rentals, move and hook up trucks, inspect equipment, and educate customers on products and services.

The role includes opportunities for on-the-job education through U-Haul University, with certifications available for propane and forklift and access to several employee benefits and bonuses.