Customer Service Pro – Rentals, Equipment & Tech Support

U-Haul; Newport News (VA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Customer Service Representative in Newport News, VA. The role involves assisting customers with U-Haul products and services, managing rentals with U-Scan technology, and inspecting and preparing equipment for use.

A valid driver's license and a high school diploma are required, with on-the-job training and opportunities for certification. The position offers an hourly wage in the $12.00–$13.00 range, with potential bonuses and comprehensive company benefits.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Newport News, VA. The role involves assisting customers with U-Haul products and services, managing rentals with U-Scan technology, and inspecting and preparing equipment for use.

A valid driver's license and a high school diploma are required, with on-the-job training and opportunities for certification. The position offers an hourly wage in the $12.00–$13.00 range, with potential bonuses and comprehensive company benefits.