Customer Service Pro — Rentals, Equipment & Help

U-Haul International, Inc.; Kenai (AK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Hiring bonus

Cash bonus

Health insurance

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

ESOP

You Matter EAP

LifeLock Identity Theft Protection

Job summary

U-Haul International, Inc. seeks a Customer Service Representative to be the face of exceptional service, assisting customers and ensuring smooth rentals and returns. You will inspect and maintain equipment, assist with on-site and mobile inquiries, and use U-Scan technology to dispatch and track inventory.

The role offers on-the-job education, with opportunities for advancement and a range of benefits and bonuses. Join a team devoted to helping customers on their journeys.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul International, Inc. seeks a Customer Service Representative to be the face of exceptional service, assisting customers and ensuring smooth rentals and returns. You will inspect and maintain equipment, assist with on-site and mobile inquiries, and use U-Scan technology to dispatch and track inventory.

The role offers on-the-job education, with opportunities for advancement and a range of benefits and bonuses. Join a team devoted to helping customers on their journeys.