Customer Service Pro — Multi-Channel Support & Growth

Tennova Healthcare LaFollette Medical Center; La Follette (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Be Valued for What You Bring to the 1

Benefits You Can Count On

Work Hard. Recharge Often.

Invest in Your Future

Grow With Us

Licensure and certification reimburse

Student Loan Support

Rewards and recognition programs

A Team You'll Love Working With

Additional Voluntary Benefits

Job summary

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative for Tennova Primary Care – Lafollette. The role handles inquiries across phone, email, chat and in person, delivering courteous support and resolving issues to maintain high service levels.

Key duties include documenting interactions, escalating complex cases, and collaborating with internal teams. The position requires 1–2 years in customer service and an associate degree or coursework in a related field.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Verbal communication

Written communication

Data entry

Customer service

Multi-channel support

Call handling

Team collaboration

Problem solving

CRM software

Google Suite

Education

Associate Degree or coursework in Business, Communications, or related field

Tools

ServiceNow

CRM software

ERP Oracle

Microsoft Office

Job description

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative for Tennova Primary Care – Lafollette. The role handles inquiries across phone, email, chat and in person, delivering courteous support and resolving issues to maintain high service levels.

Key duties include documenting interactions, escalating complex cases, and collaborating with internal teams. The position requires 1–2 years in customer service and an associate degree or coursework in a related field.