Customer Service Pro II — Order & Inventory Support

Bron Tapes; Denver (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

401k matching

Medical insurance

Dental insurance

Vision insurance

FSA

Disability insurance

Life insurance

EAP

MetLife Plans

ID Theft Protection

Paid vacation & sick leave

Job summary

Bron Tapes, a Denver-based manufacturer and distributor of pressure sensitive tapes and solutions, seeks a Customer Service Representative II to help customers place orders, handle inbound calls, and support sales goals. You’ll work cross-functionally with sales, warehouse and office teams to resolve issues and ensure accurate processing.

The role requires at least 3 years of customer service experience, strong communication, and proficiency with NetSuite; experience with HubSpot is a plus.

Qualifications

• Minimum 3 years’ experience in customer service.
• Thrive in fast paced office with ability to multi-task.
• Strong basic math skills for conversion of different units of measure, both metric and imperial.
• Proficient with Microsoft 365; intermediate skills in Excel.
• Great communication skills, written and verbal.
• Superior attention to detail and organizational skills.
• Experience with NetSuite required.
• Experience with HubSpot desired.
• Ability to independently prioritize and manage workload effectively.
• High School Diploma or GED/Equivalent is required.

Responsibilities

• Order entry and management; interact with customer portals for order processing.
• Inventory management; locate inventory and communicate issues to staff.
• Provide order status, product info, account status, pricing, or service to customers and specialists.
• Communicate with customers via phone and email professionally.
• Maintain close communication with sales, office, and warehouse teams.
• Create and maintain records of customer and vendor transactions; process payments.
• Support local and company-wide sales goals.
• Build quotes and understand Bron products to meet customer needs.

Skills

Customer service

multitask

Strong communication

Detail oriented

Independent prioritization

Education

High School Diploma or GED

Tools

NetSuite

HubSpot

Microsoft 365

Excel

Job description

Bron Tapes, a Denver-based manufacturer and distributor of pressure sensitive tapes and solutions, seeks a Customer Service Representative II to help customers place orders, handle inbound calls, and support sales goals. You’ll work cross-functionally with sales, warehouse and office teams to resolve issues and ensure accurate processing.

The role requires at least 3 years of customer service experience, strong communication, and proficiency with NetSuite; experience with HubSpot is a plus.