Customer Service Representative II

Bradycorp; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Bradycorp in Murray, Utah is seeking an experienced Customer Service Representative II to champion customer experience and act as the primary advocate for high-value accounts. You will handle complex, multi-channel requests and guide customers through regulatory forms while collaborating with internal departments.

The role emphasizes leadership through mentoring peers and elevating the team’s performance in a fast-paced, on-site environment.

Qualifications

• Handle advanced problem-solving for customer issues.
• Manage end-to-end order processing for high-value accounts.
• Serve as a cross-functional coordinator to resolve issues.
• Provide mentoring to new CS representatives.

Responsibilities

• Validate and process high-volume, multi-channel orders and quotes.
• Guide customers through local, state, and federal forms for transactions.
• Investigate root causes of customer friction and resolve billing/credit issues.
• Coordinate with internal departments to resolve technical specifications.
• Mentor incoming representatives to support team goals.

Skills

Order administration

Regulatory compliance

Cross-functional coordination

Mentorship

Job description

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to champion our customer experience. In this role, you will act as a primary advocate for our highest-value accounts and a critical anchor for our team. We need someone who thrives in a fast-paced environment and excels at navigating complex technical requests, multi-channel queues, and regulatory requirements. This role is on-site our Murray, UT office location.

As a Level II representative, you will handle advanced problem-solving, manage end-to-end order processing, and serve as a cross-functional coordinator. You will also step into a leadership mentality by helping elevate the rest of the team.

Daily Responsibilities Include:

• Advanced Order Administration: Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for complex new orders, custom quotes, samples, and pricing adjustments.


• Compliance Guidance: Assisting customers in the thorough completion of specialized local, state, and federal forms required for proper transaction recording.


• Complex Problem Resolution: Independently investigating root causes of customer friction, troubleshooting sophisticated billing/credit issues, and offering foundational product design recommendations.


• Cross-Department Coordination: Collaborating directly with internal departments to gather technical specifications or resolve systemic issues on behalf of the customer.


• Peer Mentorship: Taking an active role in orienting, training, and mentoring incoming customer service representatives to support team goals.

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