Customer Service Pro — Hybrid (12-Month Contract)

Electrolux Group; United States; Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

25 days annual leave

Healthcare plan

Life assurance

Employee discount

Job summary

Electrolux is seeking a Customer Service Agent for a 12-month fixed-term contract at our Luton office, with hybrid working options. You will respond to customer inquiries, process orders, and support pre-sales questions, delivering exceptional service.

We value clear communication, problem-solving, and ownership. The role requires fluency in English and a proactive, team-oriented approach with attention to detail and reliability.

Qualifications

• Previous experience in customer service or contact centre environments.
• Excellent communication skills and ability to build rapport quickly.
• Strong attention to detail and organisational skills.
• Professional and solution-oriented approach to customer interactions.
• Confidence to engage with colleagues and stakeholders across the business.
• Positive attitude, enthusiasm, and strong teamwork.

Responsibilities

• Manage inbound and outbound customer communications via multiple channels.
• Support customers with pre-sales enquiries and product questions.
• Process customer orders accurately and efficiently.
• Resolve customer concerns with empathy and ownership.
• Maintain accurate customer records in systems.
• Collaborate with colleagues across the business to deliver excellent outcomes.
• Contribute ideas to continuously improve the customer service experience.

Skills

Customer service experience

Communication skills

Attention to detail

Team player

Organisational skills

English fluency

Tools

SAP

Job description

Electrolux is seeking a Customer Service Agent for a 12-month fixed-term contract at our Luton office, with hybrid working options. You will respond to customer inquiries, process orders, and support pre-sales questions, delivering exceptional service.

We value clear communication, problem-solving, and ownership. The role requires fluency in English and a proactive, team-oriented approach with attention to detail and reliability.