Customer Service Pro - HVAC & Plumbing Support

Sandersandjohnson; Littleton (CO); Presencial; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement plan with match

Paid vacation

Paid sick leave

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Training and advancement

Direct deposit

Descripción de la vacante

Sanders & Johnson, Inc. in Denver, CO is seeking a dedicated Customer Service Representative to join our growing team. You will handle calls, schedule service requests, and manage customer data in our CRM, delivering exceptional service with professionalism.

We offer competitive pay, a company-sponsored retirement plan with match, paid time off, health/dental/vision coverage, life/AD&D insurance, and opportunities for training and advancement in a dog-friendly, team-oriented environment.

Formación

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsabilidades

• Answer calls, schedule service requests, and manage customer data in the CRM.
• Handle outbound calls for maintenance appointments and lead flow.
• Collect outstanding balances with professionalism; light bookkeeping tasks.
• Promote service agreements and support HVAC/plumbing operations.

Conocimientos

Customer service

Technology proficient

Punctual & dependable

Follow-up discipline

Eager to learn

Detail oriented

Calm under pressure

Self-starter

Outbound calling

ServiceTitan experience

Herramientas

Microsoft Excel

CRM systems

ServiceTitan

Descripción del empleo

Sanders & Johnson, Inc. in Denver, CO is seeking a dedicated Customer Service Representative to join our growing team. You will handle calls, schedule service requests, and manage customer data in our CRM, delivering exceptional service with professionalism.

We offer competitive pay, a company-sponsored retirement plan with match, paid time off, health/dental/vision coverage, life/AD&D insurance, and opportunities for training and advancement in a dog-friendly, team-oriented environment.