Client Services Pro: HVAC & Plumbing Support

SWAN Denver; Commerce City (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

SWAN Denver is seeking a Client Services Representative to be the friendly voice for our customers in the Denver metro area. You will handle inbound calls, book appointments, and resolve inquiries with a positive, solution-oriented approach.

Join a team focused on character, integrity, and customer satisfaction. The role offers a fast-paced environment, bilingual Spanish a plus, and a path for growth along with benefits such as health insurance, a 401(k) plan, and generous PTO.

Qualifications

• 1–3 years of call center experience preferred.
• HVAC & Plumbing industry experience is a plus.
• Typing speed of at least 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong judgment skills to make sound business decisions.
• Proficient in Microsoft Suite; SERVICE TITAN a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Receive a high volume of inbound calls and book appointments at a high conversion rate.
• Identify client requests and provide effective solutions; de-escalate when needed.
• Use critical thinking to solve client problems with sound judgment.
• Maintain up-to-date knowledge of our products and services.
• Enter accurate records of client interactions and actions taken while multitasking.
• Meet productivity standards while delivering high-quality calls and following scripts.

Skills

Call center experience

Typing 45 wpm

Bilingual Spanish

Customer service

Multitasking

Strong judgment

Tools

Microsoft Office

SERVICE TITAN

Job description

SWAN Denver is seeking a Client Services Representative to be the friendly voice for our customers in the Denver metro area. You will handle inbound calls, book appointments, and resolve inquiries with a positive, solution-oriented approach.

Join a team focused on character, integrity, and customer satisfaction. The role offers a fast-paced environment, bilingual Spanish a plus, and a path for growth along with benefits such as health insurance, a 401(k) plan, and generous PTO.