Customer Service Pro - Home Improvement Sales (Flexible)

Lowe's; Charleston (WV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate in Charleston, WV. You’ll welcome customers to Lowe’s, help them find the right products, and provide friendly, knowledgeable service to ensure a positive shopping experience.

You’ll work across departments, assist with merchandise loading and stocking, and process orders accurately. The role supports multiple departments and requires strong communication and reliability in a busy retail environment.

Qualifications

• 6 months experience using a computer for inputting, accessing, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities.
• Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail technology experience

Basic math

Physical stamina

Lifting 25 lbs

Job description

Lowe’s is hiring a Customer Service Associate in Charleston, WV. You’ll welcome customers to Lowe’s, help them find the right products, and provide friendly, knowledgeable service to ensure a positive shopping experience.

You’ll work across departments, assist with merchandise loading and stocking, and process orders accurately. The role supports multiple departments and requires strong communication and reliability in a busy retail environment.