Customer Service Associate - Home Improvement Expert

Lowe's Home Centers, LLC; Morgantown (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Home Centers, LLC is seeking a Customer Service Associate in Morgantown, WV. You will greet customers, help them find products, process orders, and support multiple departments to ensure a smooth shopping experience.

Role emphasizes friendly service, organization, and the ability to lift up to 25 lbs. The position may involve standing and moving throughout the store during shifts.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and basic arithmetic proficiency.
• Able to perform duties with prolonged standing and other physical requirements.
• Minimally lift 25 lbs unassisted or over 25 lbs with/without accommodation.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Assist customers in locating and handling merchandise.
• Stock merchandise by identifying empty shelves and replenishing supplies.
• Process orders and deliveries accurately to meet expectations and timelines.
• Cross-train in other store areas to enhance customer service.
• Prepare department merchandise per customer needs (e.g., paint tinting, pipe cutting, wood cutting).
• Guide customers through shopping or checkout.
• Perform additional duties as assigned.

Skills

Customer service

Retail tech

Basic math

Bi-lingual

Physical stamina

Job description

Lowe's Home Centers, LLC is seeking a Customer Service Associate in Morgantown, WV. You will greet customers, help them find products, process orders, and support multiple departments to ensure a smooth shopping experience.

Role emphasizes friendly service, organization, and the ability to lift up to 25 lbs. The position may involve standing and moving throughout the store during shifts.