Customer Service Pro — Home Improvement Retail

Lowe's; Murphy (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You’ll interact with shoppers throughout the day, assist with locating items, and ensure customer needs are met with courteous, professional service.

The role involves potential stocking and cross-training across departments, with emphasis on friendly, efficient checkout support and problem solving in a dynamic store environment.

Qualifications

• 6 months experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and performing basic arithmetic.
• Able to stand/sit for extended periods and perform job duties.
• Minimally lift 25 lbs unassisted or more with/without accommodation.

Responsibilities

• Welcome customers to Lowe’s and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by scanning for empty areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive items on time.
• Cross-train in other areas to improve customer service across the store.
• Prepare department merchandise to meet customer needs (e.g., paint, pipes, wood).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer skills

Retail tech experience

Basic math

Physical stamina

Bi-lilingual

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You’ll interact with shoppers throughout the day, assist with locating items, and ensure customer needs are met with courteous, professional service.

The role involves potential stocking and cross-training across departments, with emphasis on friendly, efficient checkout support and problem solving in a dynamic store environment.