Customer Service Pro — Home Improvement Retail

Lowe's Home Centers, LLC; Indianapolis (IN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company 401(k) with match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Indianapolis is seeking a Customer Service Associate to welcome customers and help them find products for home improvement needs. You will interact with customers, answer questions, and organize merchandise across departments.

You may load merchandise, assist at checkout, and rotate through areas as needed. This role emphasizes friendly service, product knowledge, and teamwork in a retail environment.

Qualifications

• Must have 6 months experience using a computer.
• Must have 6 months experience with retail technology.
• Reading, writing and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Preferred: 6 months of Retail and/or customer service experience.
• Preferred: bilingual skills.
• Preferred: Certification in trade related to department.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech experience

Basic math

Physical stamina

Lifting up to 25 lbs

Job description

Lowe's Indianapolis is seeking a Customer Service Associate to welcome customers and help them find products for home improvement needs. You will interact with customers, answer questions, and organize merchandise across departments.

You may load merchandise, assist at checkout, and rotate through areas as needed. This role emphasizes friendly service, product knowledge, and teamwork in a retail environment.