Customer Service Pro — Home Improvement & Growth

Lowe's Home Centers, LLC; Town of Ithaca (NY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's Customer Service Associate role located at a Lowe's store provides customer-facing support to help shoppers find the right products for home improvement projects. You will interact with customers throughout the day, assist with product locations, and help with checkout and service requests.

Ideal candidates have basic computer and retail tech skills, the ability to stand for long periods, and a willingness to learn across departments.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Tools

POS system

Smartphone/Tablet

Job description

Lowe's Customer Service Associate role located at a Lowe's store provides customer-facing support to help shoppers find the right products for home improvement projects. You will interact with customers throughout the day, assist with product locations, and help with checkout and service requests.

Ideal candidates have basic computer and retail tech skills, the ability to stand for long periods, and a willingness to learn across departments.