Customer Service Pro — Home Improvement Growth

Lowe's Companies, Inc.; Mobile (AL); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee stock purchase program

Associate discount

Track to the Trades

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to greet customers, help them find products, and ensure a positive shopping experience at our Mobile, AL store.

You will assist with product questions, locate merchandise, and process orders while delivering friendly, efficient service in a fast-paced retail environment.

This role offers part-time hours with benefits and opportunities for growth within Lowe's.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
• 6 months of Retail and/or customer service experience

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech experience

Basic math

Bi-lingual skills

Physical stamina

Lifting up to 25 lbs

Tools

Smartphones

Tablets

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to greet customers, help them find products, and ensure a positive shopping experience at our Mobile, AL store.

You will assist with product questions, locate merchandise, and process orders while delivering friendly, efficient service in a fast-paced retail environment.

This role offers part-time hours with benefits and opportunities for growth within Lowe's.