Customer Service Pro - Home Improvement

Lowe's Companies, Inc.; Hickory (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

10% associate discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Hickory, NC to welcome customers and help them find the right products for home improvement. You will interact with shoppers throughout the day, help them locate items, and ensure customer needs are met.

The role spans multiple departments with flexible scheduling, including opportunities to learn new skills, receive on‑the‑job training, and participate in Lowe's benefits and growth programs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smartphones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech

Basic math

Stamina

Lifting 25lbs+

Job description

Lowe's is seeking a Customer Service Associate in Hickory, NC to welcome customers and help them find the right products for home improvement. You will interact with shoppers throughout the day, help them locate items, and ensure customer needs are met.

The role spans multiple departments with flexible scheduling, including opportunities to learn new skills, receive on‑the‑job training, and participate in Lowe's benefits and growth programs.