Customer Service Pro — Home Improvement

Lowe's; Gladstone (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate in the United States to welcome customers and assist with product selection for home improvement needs. You’ll interact with shoppers, help locate items, and ensure customer satisfaction throughout their visit.

The role includes varied duties across departments, with opportunities to learn in areas like hardware, plumbing, paint, and decor. The position emphasizes friendly service, reliability, and teamwork within a busy retail environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech experience

Reading/writing/arithmetic

Standing/sitting

Lifting 25 lbs

Tools

Smartphones

Tablets

Job description

Lowe’s is seeking a Customer Service Associate in the United States to welcome customers and assist with product selection for home improvement needs. You’ll interact with shoppers, help locate items, and ensure customer satisfaction throughout their visit.

The role includes varied duties across departments, with opportunities to learn in areas like hardware, plumbing, paint, and decor. The position emphasizes friendly service, reliability, and teamwork within a busy retail environment.