Customer Service Pro: Growth, Training & Scheduling

TurnPoint Services; Golden Valley (MN); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Starting pay

Paid training

Career growth

Flexible scheduling

Résumé du poste

Total Comfort Heating & Cooling, part of TurnPoint Services, is seeking a Customer Service Representative in Minneapolis. You''ll be the first point of contact for customers, schedule service appointments, coordinate with technicians, and ensure professional, dependable service.

Starting pay is $20.00 per hour, with comprehensive paid training during a Monday–Friday training period. Ideal candidates have customer service or administrative experience, strong communication, organization, and the

Qualifications

• Customer service or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment; detail-oriented.

Responsabilités

• Answer inbound customer calls with friendly, professional assistance.
• Schedule and coordinate HVAC service and maintenance appointments.
• Communicate with customers regarding appointments, technicians, and service needs.
• Enter customer and appointment information into company systems accurately.
• Collaborate with technicians and internal teams to ensure a smooth experience.
• Follow up with customers and help resolve questions or concerns.
• Maintain a positive, professional attitude in a fast-paced environment.
• Provide exceptional customer service on every interaction.

Connaissances

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Multitasking

Team player

Attention to detail

Outils

CRM software

Description du poste

Total Comfort Heating & Cooling, part of TurnPoint Services, is seeking a Customer Service Representative in Minneapolis. You''ll be the first point of contact for customers, schedule service appointments, coordinate with technicians, and ensure professional, dependable service.

Starting pay is $20.00 per hour, with comprehensive paid training during a Monday–Friday training period. Ideal candidates have customer service or administrative experience, strong communication, organization, and the