Customer Service Pro | Growth & Team-Driven | Sequim

Guild-Garage-Group; Sequim (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision

Dental

PTO

Holidays

401k and matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group LLC in Sequim, WA is seeking a Customer Service Representative to be the voice of Kitsap Garage Doors, handling calls, emails and chat to deliver outstanding service experiences.

You will solve problems, learn our services, and collaborate with technicians to ensure smooth service. A 1+ year background in customer service and a high school diploma are preferred; ServiceTitan experience is a plus, with growth opportunities in a team-driven environment.

Qualifications

• 1+ year in a customer service role.
• Excellent communication and active listening skills.
• Familiarity with ServiceTitan is a plus.
• Team player with growth mindset.
• HS diploma or equivalent.

Responsibilities

• Be the voice of Kitsap Garage Doors—support customers via phone, email and chat.
• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across channels to solve problems and provide updates.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma

Tools

ServiceTitan

Job description

Guild Garage Group LLC in Sequim, WA is seeking a Customer Service Representative to be the voice of Kitsap Garage Doors, handling calls, emails and chat to deliver outstanding service experiences.

You will solve problems, learn our services, and collaborate with technicians to ensure smooth service. A 1+ year background in customer service and a high school diploma are preferred; ServiceTitan experience is a plus, with growth opportunities in a team-driven environment.