Customer Service Pro: Growth, Advancement & PTO

GROW Nebraska; Grand Island (NE); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Donation matching

Advancement opportunities

Paid time off

Training & development

Job summary

GROW Nebraska in Grand Island, NE, is seeking a Customer Service Representative to deliver top-tier support to clients while helping the agency hit service targets. You’ll cross-sell when appropriate, loop in sales pros, and keep processes moving smoothly.

Starting hourly wage of $17.00 with opportunities for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process.
• Processes change to existing accounts and policies.
• Serves as a liaison on behalf of the customer between the agency and various business partners.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Skills

Customer service experience

Effective communication

PC software proficiency

Mathematical skills

Job description

GROW Nebraska in Grand Island, NE, is seeking a Customer Service Representative to deliver top-tier support to clients while helping the agency hit service targets. You’ll cross-sell when appropriate, loop in sales pros, and keep processes moving smoothly.

Starting hourly wage of $17.00 with opportunities for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.