In-Office Customer Service & Payment Solutions Pro

Credit Management; Grand Island (NE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with company match

Employee recognition and incentive

Ongoing training

Job summary

Credit Management Services, Inc. in Grand Island, Nebraska is seeking a motivated Customer Service Representative to join our team. You will handle phone inquiries, discuss account information, and help customers with payment arrangements while delivering friendly, professional service.

This in-office role offers a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m., with growth opportunities, ongoing training, and a 401(k) plan with company match.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer and typing skills.
• Ability to multitask and manage multiple systems and tasks efficiently.
• Ability to work effectively in a team environment.
• Strong attention to detail and professionalism.
• Dependable with a strong work ethic and consistent attendance.

Responsibilities

• Provide professional and courteous customer service over the phone.
• Communicate with consumers regarding account information and payment options.
• Follow approved communication guidelines and company procedures.
• Assist consumers in establishing payment arrangements and identifying payment solutions.
• Maintain accurate customer records and document call activity thoroughly.
• Complete assigned duties with accuracy, professionalism, and attention to detail.

Skills

Communication skills

Customer service

Typing

Multitasking

Team player

Attention to detail

Dependability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Phone systems

Job description

Credit Management Services, Inc. in Grand Island, Nebraska is seeking a motivated Customer Service Representative to join our team. You will handle phone inquiries, discuss account information, and help customers with payment arrangements while delivering friendly, professional service.

This in-office role offers a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m., with growth opportunities, ongoing training, and a 401(k) plan with company match.