Customer Service Pro - Flexible Schedule & Growth Opportunity

Steve Grow Agency @ American Family Insurance; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Paid time off

Training & development

Advancement opportunities

Paid training

Paid Time Off

Job summary

Steve Grow Agency @ American Family Insurance in Omaha, NE is seeking a Customer Service Representative who delivers excellent service, identifies cross-sell opportunities, and coordinates with sales specialists to support agency service goals.

You will handle inquiries about coverages, billing, and claims, build trusted relationships, schedule appointments, and act as liaison between customers and the agency, with focus on accurate processing and customer satisfaction.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experience with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Skills

Customer service

Communication

Math skills

Tools

Microsoft Office Suite

Internet Explorer

Job description

Steve Grow Agency @ American Family Insurance in Omaha, NE is seeking a Customer Service Representative who delivers excellent service, identifies cross-sell opportunities, and coordinates with sales specialists to support agency service goals.

You will handle inquiries about coverages, billing, and claims, build trusted relationships, schedule appointments, and act as liaison between customers and the agency, with focus on accurate processing and customer satisfaction.