Customer Service Pro for Tile & Stone – Growth Path

Mohawk Industries; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a leading tile and stone manufacturer in the United States, is seeking a Customer Service Representative to support walk-in customers, inquiries, samples, and sales transactions. Join a team focused on service, growth, and internal promotion.

The role emphasizes order entry, product information, pricing, stock checks, and transportation coordination to ensure smooth order delivery. Strong communication and multitasking abilities are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.
• Must be detail-oriented with strong organizational and problem-solving skills.

Responsibilities

• Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes, and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Dal-Tile, a leading tile and stone manufacturer in the United States, is seeking a Customer Service Representative to support walk-in customers, inquiries, samples, and sales transactions. Join a team focused on service, growth, and internal promotion.

The role emphasizes order entry, product information, pricing, stock checks, and transportation coordination to ensure smooth order delivery. Strong communication and multitasking abilities are essential for success in a fast-paced environment.